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Frequently Asked Questions

What states do you offer DFS cash contests in?

Alaska, California, Georgia, Florida, Illinois, Kansas, Kentucky, Minnesota, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Texas, Utah, Wyoming, Wisconsin. 

Why must I disclose my address to verify my account?

Your address is a verification parameter needed to properly validate your identity. This is required in order to confirm your eligibility for real-money activity on our platform.

What happens if my I.D. verification is denied?

If your I.D. verification is denied and you believe you have entered it accurately, please contact to manually verify your identity. Don't forget to make sure you enter your address as it appears on your state-issued I.D.

How do I obtain tax documents?

Tax documents will be sent out at the end of the year of the current year, after I.D. verification is successfully completed, to users who won in excess of $600 year to date.

How do I add funds to my account?

To add funds, log-in and click on the funds in the top right corner of the screen. Then, click the green "Add Funds" button. From there, you'll select your deposit amount and be taken to our banking partner's page to link your bank account. Once that's completed, hit deposit and you'll be all set!

Can I use a credit or debit card for deposits and withdrawals?

You can use your Visa credit or debit card to deposit money into your BettorFantasy account. Before deciding to use this method, check with your bank because some establishments will not process credit or debit card transactions for online gaming. Your card issuer may also charge additional fees – this will be set out in your cardholder agreement.

What's the best way to contact customer support?

The best way to reach our support team is via our email address: - we will be in touch promptly to help resolve any issues you are facing.

Can my Site Credit expire?

Yes, you can see when your Site Credit expires by going to your BettorWallet and taping the "View My Transaction History" button. From there, tap on the yellow module that says "Site Credit" and view when your site credit will expire at the bottom of the module. 

How can I enter cash contests with Site Credit?

In order to be eligible to enter cash contests with Site Credit, you'll need to complete two steps: Make sure your I.D. is verified and make sure you're presently located in a state we offer DFS cash contests in.

Do I have to use all my Site Credit at once? 

No, you can spread your Site Credit out among multiple cash contest entries. For example, if you have $10 in Site Credit, you can enter two separate $5 cash contests. 

Why can't I withdraw my Site Credit?

Site Credit requires play through, meaning it must be entered into a cash contest before it can be withdrawn. If you enter a contest that later becomes void, your Site Credit will be returned to your account as Site Credit.

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